Ratings & Reviews
Resident Reviews
|Recommended: YesGood — This is a good place to live. There’s always parking in the back if none is in the front. Anytime i’ve needed maintenance it has been done in a timely manor as well.
|Recommended: YesSwimming pool — It’s very nice that they have a swimming pool available in the basement It’s indoor perfect if you’re looking to relax in your own home.
response from property -Thank you for the review!
|Recommended: YesIndoor pool access — Best part of living here is the indoor pool maintained by the Best Western Hotel.
We are grateful for your review. We are even more grateful that you let us know when you see something around the property that needs attention. It helps us alot, we wish more people would be as helpful as you are.
|Recommended: YesA great place to live — Management has been super attentive and helpful, Apartments are spacious and the Pool is a great space to spend an afternoon. I would definitely reccomend
What's better than enjoying a pool inside when it's -5 outside? We are happy you are happy.
|Recommended: YesAwesome — Awesome
|Recommended: YesWoodviews — I been living here 3 going on 4 years it a decent place to live only thing I don’t like people taking packages that don’t belong to them.
We are glad you are enjoying your time with us at the Woods View Apartments. We agree on people taking packages that dont belong to them. We will have a package room available beginning of next year in hopes of putting an end to this once and for all.
|Recommended: NoRent portail doesn't work. — Horrible portal Doesn't allow rent payment causing fees, and no one responds.
Stanley, I sent you an email on 7/10/2024 shortly after you left your review, since I have not heard back from you I am going to provide a response here so you are aware of the issue that occurred that caused your negative experience with the Resident Portal not being able to make a payment. The reason you couldn't make payments because your account status was past due and you were issued a 5 day notice on 7/6. You logged into the portal that evening on 7/9 and then not again until today when you sent the office a message at 1:41 and 3:40pm and here it is less than 4 hours after your initial contact attempt and your account balance is zero. From the information I can see in the portal as far as activity the office responded to you within a timely manner. Erik Unmuth Vice President Minkin Management
|Recommended: YesOk — y’all don’t answer phones that the only problem
Hello Joelisa, Thanks for the review. Unfortunately, the phone is something that never stops ringing and with there only being 3 office staff we simply cannot answer all the calls that come in. That is why we provide all of our residents all the other different methods of contact as we do. Contact via your Resident Portal is always the best and most effective manner to get in touch with anyone. You also have the resident answering service you can call into 24/7/365. Each property also has a Resident Direct Email that is monitored by not only the office staff but also the corporate staff ensuring emails are replied to in a timely manner.
|Recommended: YesReview — I don’t have a car so I don’t know about the parking situation.
:)
|Recommended: YesGreat place to live — Very satisfied with this apartment living. Great staff, approachable and knowledgeable. Clean and safe building. Good neighbors. Has all the amenities that I desired. If any issues, they are addressed immediately.
We are glad you are enjoying living at the Woods View Apartments
|Recommended: NoHorrible — Id never ever recommend anyone live here unless you are desperate. Poor build quality, random charges to my account, the walls are paper thin, Management is never in the building and the property manager has changed 3 times in the last 8 months. If I could break the lease i would have, i'd advise you look somewhere else to live.
Alex, I can most certainly understand your frustration and why you would leave a one start review however your review is lacking quite a bit of detail. The way I operate is if you leave a review, I will respond with detail which I have documented evidence of everything I am about to post. You have not received random charges to your account. You failed to transfer the WE Energies into your name until this month, you moved in August 1, 2023. So every month when the property received your WE Energies bill we paid it on your behalf, placed the charges along with an admin fee to your account exactly as it is outlined in your lease. Attempts were made by property staff to assist you however you argued that you had switched the WE Energies into your name yet when we asked for you to provide us with evidence you refused stating it would share your sensitive information. I personally for you to provide me with evidence of switching the WE energies account and provide me evidence of you paying the bill. You never did provide me with anything. A requirement of your lease agreement also requires renters insurance, you have failed to maintain coverage so you are getting charged the non-compliance fee of $25 a month, exactly as it is spelled out in your lease agreement. Every month you have only made payments in the amount of your rent, you have failed to pay for any of the WE Energies bill or the non-compliance fee so you have been accruing late fees every month since your account always carried a balance. As far as management never being on site I have to laugh a bit for you live directly across the hallway from the office. The only time the office had abbreviated hours was when there was a transition in property managers but you still had the other multiple avenues available to you to communicate with a member of the office staff. While we are not perfect, and we absolutely do admit when we are in the wrong the circumstances surrounding your displeasure unfortunately stem from your actions or inactions Alexander.
|Recommended: YesGreat home — I would highly recommend living here
Greatly appreciate you sharing your experience with future residents
|Recommended: NoNo good experience — I have lived here for a year and no one has done anything about the noise coming from the upstairs unit above me. I would say management is not of good use and they try to cover a lot of things up. Maintenance is alright, but most of them don’t do their jobs well. If it was under proper management maybe I’ll recommend others to live here.
We most certainly understand your frustration with the noise caused by your upstairs neighbor. We have asked them to quiet down on multiple occasions as we have said we would. Some of the complaints you have made has been for noise during the daytime outside of what is considered quiet hours. We have also checked and there have been no calls for service to the Police Department for noise complaints after hours for your upstairs neighbors. While frustrating we have limited authority as to what we can do in certain circumstances, it has nothing to do with trying to cover up anything. As far as your reference to most maintenance staff members who don't do their job I see one work order from January 2024 that you had an issue with your tub that you opened at 6:52pm and maintenance closed it out at 8:26pm. For an after hours maintenance call I would say that they got you taken care of quite quickly. If there was any other issues with the maintenance staff we have no report of it? If you would like to share additional details with me I would be happy to look into it further.
|Recommended: Yes📦 Packages 🚶 Walk Away — We need to get a grip on packages disappearing with unauthorized persons. Some companies are not honoring this, which means we lose. I'm really sick of this and I'm sure my neighbors are as well.
We whole heartedly agree. We will be relocating the office in the near future and with that renovation will be a package delivery room.
|Recommended: NoReview — Hi, turn around and staff. Waiting too long for maintenance. I have been having closet door problems in My bedroom since I moved in And they have not been fixed or replaced. Refrigerator ripped the floor and I’ve been asking for it to be fixed. Rent keeps going up making it hard to stay living here.
Hello Alma, I apologize that your closet door wasnt taken care of. I opened a work order and asked they coordinate with you a good time to make the repairs.
